Return & Refund Policy
Last Updated: April 2026
Overview
At Oni Fans, we’re committed to delivering high-quality, anime-inspired apparel and products. If something isn’t right with your order, we’re here to help.
Returns Eligibility
We accept returns under the following conditions:
- Return requests must be made within 14 days of delivery
- Items must be unused, unwashed, and in original condition
- Items must include all original packaging and tags
Once your return is approved, we’ll provide instructions on how to send it back.
Non-Returnable Items
The following items are not eligible for return:
- Sale or clearance items
- Gift cards
- Items marked as “Final Sale”
Exchanges
We offer exchanges for:
- Incorrect sizes
- Damaged or defective items
To request an exchange, please contact us within 7 days of receiving your order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Photos of the item (if applicable)
We’ll make it right at no additional cost to you.
Refunds
Once your return is received and inspected:
Approved refunds will be issued to your original payment method
Please allow 5–10 business days for processing
Shipping costs are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs
We recommend using a trackable shipping method, as we are not responsible for lost returns
How to Start a Return
To initiate a return, please email us at:
onifans013@gmail.com
Include your order number and reason for return. We’ll guide you through the next steps.
Policy Updates
We may update this policy from time to time. Any changes will be posted on this page.
Final Notes
We recommend reviewing sizing and product details carefully before purchasing to ensure the best experience.
If you have any questions, feel free to reach out—we’re happy to help.